All requests must be communicated to our Customer Service Center for detailed instructions.
Contact details are available in the website footer or on the Contact Us page.
The maximum period to request a return, exchange, or withdrawal is 7 calendar days after receiving the product.
The product must be returned in the same condition it was delivered, meaning:
Original seals intact
Original packaging in perfect condition
All included accessories
The product box must also be in perfect condition, with no damage or signs of tampering.
The product must not have been used.
The return shipping cost will be covered by the online store, at no extra charge to the customer.
The request must be made within 7 days of receiving the product.
The shipping procedure will be informed by our customer service team.
Note: if the product shows signs of use or does not meet the conditions, the return or exchange may be refused.
Once the return is approved, we will request the refund from the credit card provider.
Processing time depends on the provider’s policies, and the refund may appear in future statements.
Once approved, the refund will be made via deposit into a checking or savings account provided by the customer.
Bank details must be provided at the time of the request.
